Projo Biz Blog

Journal photo / Bob Thayer
Tony Hsieh, CEO of Zappos.com, talks about how customer service means everything at his company. Founded in 1999 as an online shoe store, it has since expanded to sell clothing, electronics, appliances and more. Hsieh was speaking today to participants at the annual Business Innovation Factory Collaborative Innovation Summit, which is being held at Trinity Rep in Providence. This Sunday, a news feature on the summit will be published in The Providence Journal and on projo.com.

 Tags  BIF Business Innovation Factory Collaborative Innovation Summit online retailer Providence

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